🍪 Cookie Policy
Cookies are small text files that are placed on your device (computer, smartphone, or tablet) when you visit a website. They are widely used across the internet to make websites work efficiently, to remember your preferences, and to provide information to website owners about how their site is used.
When you visit lotus365-co.com, our website may place cookies on your device. These cookies help us provide you with a better, faster, and more personalised experience — from keeping you logged in during your session to remembering your language preferences and understanding which pages you visit most often.
Cookies do not contain personally identifiable information on their own — they are typically anonymous identifiers that link your browser to information stored on our servers. However, some cookies may be combined with other information we hold about you, such as your account details, to create a more complete picture of your activity.
Lotus365 uses cookies for several important purposes that collectively improve the safety, speed, and quality of your experience on our platform:
Security and fraud prevention: Cookies help us verify that betting activity on your account is genuinely you — they protect against unauthorised access, session hijacking, and fraudulent transactions. Our security cookies are strictly necessary and cannot be disabled.
Session management: When you log in to your Lotus365 account, cookies maintain your authenticated session so you remain logged in as you navigate between pages. Without session cookies, you would be required to log in again on every page.
Performance and reliability: Performance cookies help us understand how our platform performs — which pages load slowly, which features cause errors, and where users encounter problems. This data drives our technical improvement work.
Personalisation: We use cookies to remember your preferences — your chosen language, your preferred sports categories, your notification settings, and your display preferences — so you see the most relevant content when you return.
Analytics: We use analytics cookies to understand traffic patterns, popular pages, and user journeys through our site. This helps us make informed product decisions and improve our betting experience for Indian users.
Marketing: With your consent, we use cookies to show you relevant Lotus365 advertisements on third-party websites you visit. These cookies help us reach new users who may be interested in our platform and to measure the effectiveness of our advertising campaigns.
We categorise the cookies we use into four types, each serving a different function on our platform:
| Type | Purpose | Can Be Disabled? | Duration |
|---|---|---|---|
| Essential | Login sessions, security tokens, fraud prevention, core platform function. These are strictly necessary for the website to operate. | No — always active | Session / 30 days |
| Functional | Remembers your preferences — language, sport categories, notification settings, UI layout choices. Enhances personalisation. | Yes — opt out | 1 year |
| Analytics | Measures site usage, page performance, user journeys, feature engagement. Data is aggregated and anonymised. We use Google Analytics. | Yes — opt out | 2 years |
| Marketing | Enables relevant advertising on third-party platforms. Tracks ad campaign performance. Requires explicit consent. | Yes — opt out | 90 days |
The following table lists the specific cookies placed on your device when you visit lotus365-co.com:
| Cookie Name | Type | Purpose | Expires |
|---|---|---|---|
| l365_session | Essential | Maintains your authenticated login session. Required for all account activity. | Session |
| l365_csrf | Essential | Cross-site request forgery protection token. Secures form submissions and transactions. | Session |
| l365_sec_id | Essential | Device fingerprint for fraud detection and account security verification. | 30 days |
| l365_prefs | Functional | Stores your UI preferences — language, sport category order, notification settings. | 1 year |
| l365_sport_fav | Functional | Remembers your favourite sports and bet types for faster navigation. | 1 year |
| _ga / _ga_* | Analytics | Google Analytics — tracks page views, sessions, and user journeys. Data is anonymised. | 2 years |
| _gid | Analytics | Google Analytics — distinguishes users. Anonymised session tracking. | 24 hours |
| l365_ab | Analytics | A/B testing — assigns you to a test variant for feature experiments. Anonymised. | 90 days |
| l365_adid | Marketing | Advertising identifier — enables personalised ad display on partner networks. Requires consent. | 90 days |
| fbp / fbc | Marketing | Meta (Facebook) Pixel — tracks ad campaign conversions. Requires consent. | 90 days |
In addition to cookies we set directly, some cookies on lotus365-co.com are set by trusted third-party service providers. We do not control how these third parties use their cookies — you should review each provider's privacy policy for full details.
Google Analytics (Google Ireland Ltd): We use Google Analytics to measure website performance and user behaviour. Google may set cookies including _ga and _gid. All data shared with Google is anonymised before transmission. Google's Privacy Policy: policies.google.com/privacy
Meta Pixel (Meta Platforms Inc.): With your consent, we use the Meta Pixel to measure the effectiveness of our advertising on Facebook and Instagram. Meta may set cookies including fbp and fbc. Meta's Privacy Policy: facebook.com/privacy/policy
Live Chat Provider: Our customer support live chat widget may set session cookies to maintain the chat connection and conversation history during your support session. These cookies are cleared when your session ends.
Payment Processors: When you make a UPI deposit or withdrawal, our payment processing partners may set temporary cookies to verify the transaction. These are strictly functional, session-only cookies that expire immediately after the transaction completes.
You have full control over which non-essential cookies Lotus365 places on your device. Use the preference panel below to enable or disable each category. Essential cookies cannot be disabled as they are required for the platform to function.
Your preferences are saved to your device and will be respected on future visits. You can update your preferences at any time by returning to this page.
Changes to your cookie preferences take effect immediately. If you enable or disable a cookie category after page load, the change will be fully applied on your next page visit or browser refresh.
In addition to our preference panel, you can control and delete cookies through your browser settings. Most browsers allow you to:
• View cookies currently stored on your device
• Delete individual cookies or all cookies from a specific website
• Block all cookies or cookies from specific websites
• Configure your browser to alert you when a cookie is being set
• Enable "Private" or "Incognito" browsing which does not save cookies after the session ends
Here is how to manage cookies in the most popular browsers used in India:
| Browser | How to Manage Cookies |
|---|---|
| Chrome (Android / Desktop) | Settings → Privacy and Security → Cookies and other site data |
| Safari (iPhone / iPad) | Settings → Safari → Privacy & Security → Block All Cookies |
| Firefox | Settings → Privacy & Security → Cookies and Site Data → Manage Data |
| Samsung Internet | Menu → Settings → Privacy → Delete Browsing Data → Cookies |
| Mi Browser / MIUI | Settings → Privacy → Clear Cookies and Site Data |
We may update this Cookie Policy from time to time to reflect changes in the cookies we use, changes in applicable law, or changes in our business practices. When we make material changes, we will:
• Update the "Last Updated" date at the top of this page
• Display a notice on the lotus365-co.com homepage for 30 days after the update
• Send an email notification to registered users if the changes materially affect how we process personal data linked to cookies
• Re-display the consent banner so you can review and update your preferences
We encourage you to review this Cookie Policy periodically. Your continued use of lotus365-co.com after any update constitutes acceptance of the revised policy. If you disagree with any changes, you may update your cookie preferences using our preference centre or stop using the platform.
Previous versions of this Cookie Policy are available upon request by emailing privacy@lotus365-co.com.
If you have any questions about this Cookie Policy, how we use cookies, or how to exercise your cookie rights, please contact us:
Email: privacy@lotus365-co.com
WhatsApp: +91 2349111861647 (24/7, Hindi & English)
Contact Form: lotus365-co.com/contact
We aim to respond to all privacy and cookie-related enquiries within 72 hours. For urgent account matters, please use WhatsApp for the fastest response.
This Cookie Policy is governed by and construed in accordance with applicable law. Lotus365 is operated by a company licensed under Curacao EGAMING License 8048/JAZ.